Good To Know.

Great hair begins with expert advice. That’s why we offer a complimentary 15-minute consultation with one of our stylists before your appointment.

A paid finishing service must be booked with your preferred stylist, such as a cut or a blow- dry service.

All Hair-care treatments come with a finish, whether that be a blowdry or styling. Additional costs are only incurred if you want cutting or blow-dry set and pinned up

Whether you're new to Carmen Walker or have not had a colour service with us in the past six months, we’ll need you to have a test at least 48 hours before your colour service, or your appointment won’t go ahead.

Keratin treatments typically require at least 3 hours to complete.

• Whether you're seeking a keratin treatment to reduce frizz or enhance manageability, we’ll style your hair to your preference once the treatment is finished.

• Pricing depends on your hair’s length and texture.

• Please ensure you select the appropriate option for your hair length when booking to allow sufficient time for your appointment.

We care about your hair so no relaxers will be performed without a K18 Treatment.

• Additional charge applied for excessive regrowth during maintenance appointments

• If we haven’t seen you for a while or you are a new client we will perform a strand test on your hair to ensure it is suitable for a relaxer service.

Payment details are required when booking select appointments.

Please feel free to move or cancel your appointment. Just give us at least 24 hours’ notice, or we’ll need to charge you 100% of your appointment cost.